Last updated: 19 September 2026

These Terms & Conditions govern your use of the Soraa Decors website and purchases made through it. By accessing the website or placing an order, you agree to these terms. Please read them together with our Privacy Policy, Shipping & Delivery Policy, and Refunds & Returns Policy.

1. About our store

Soraa Decors offers home décor, kitchenware, tableware and related products. References to “we”, “us” and “our” mean Soraa Decors. References to “you” mean a website visitor or customer.

2. Eligibility and account information

You must be legally capable of entering into a binding contract to place an order. You are responsible for providing accurate, current and complete contact, billing and delivery information and for safeguarding any account credentials.

3. Product information

We aim to present product descriptions, dimensions, materials, colours and images accurately. Because many décor and tableware products involve natural materials, handcrafted finishes or production variations, minor differences in colour, grain, texture, pattern, finish and dimensions may occur. Screen settings and photography may also affect colour appearance. Such reasonable variations are not defects.

4. Prices and availability

Prices are displayed in the currency shown at checkout and may change without notice. Applicable taxes, shipping charges and discounts are calculated or displayed during checkout. Products and promotions are subject to availability. We may correct typographical, pricing or inventory errors and may cancel or limit an affected order, in which case any amount collected for the cancelled item will be refunded.

5. Orders and acceptance

An order confirmation acknowledges that we received your order; it does not guarantee acceptance. We may decline or cancel an order for reasons including unavailable stock, suspected fraud, payment failure, delivery restrictions, inaccurate information or a pricing error. The purchase is accepted when the order is dispatched or otherwise confirmed as accepted by us.

6. Payment

Payment must be completed using an available checkout method. Payment services are provided by third-party processors and may be subject to their terms. You authorise us and our payment providers to charge the amount shown at checkout.

7. Shipping, returns and refunds

Delivery estimates, shipping charges and delivery responsibilities are described in our Shipping & Delivery Policy. Eligibility and procedures for cancellations, returns, replacements and refunds are described in our Refunds & Returns Policy. Those policies form part of these terms.

8. Website use

You must not misuse the website, interfere with its operation, attempt unauthorised access, introduce malicious code, scrape content without permission, impersonate another person, submit false information or use the website for unlawful or fraudulent activity.

9. Intellectual property

Unless otherwise stated, the website’s branding, text, photographs, graphics, layout and other content belong to Soraa Decors or its licensors. You may use the website for personal, non-commercial shopping only. No content may be copied, republished, modified or commercially exploited without written permission.

10. Third-party links and services

The website may contain third-party links, applications or services. We do not control them and are not responsible for their content, availability, security or practices. Your use of third-party services is subject to their own terms.

11. Disclaimer and limitation of liability

To the maximum extent permitted by applicable law, the website and its content are provided on an “as available” basis. We are not liable for indirect, incidental or consequential losses arising from website use, delivery delays outside our reasonable control or misuse of a product. Nothing in these terms excludes rights or remedies that cannot lawfully be excluded, including applicable consumer rights.

12. Indemnity

You agree to be responsible for losses reasonably arising from your unlawful use of the website, violation of these terms or infringement of another person’s rights.

13. Governing law and disputes

These terms are governed by the laws of India. Courts with lawful jurisdiction in India will have jurisdiction, subject to any mandatory consumer forum or remedy available under applicable law. We encourage you to contact us first so we can try to resolve a concern promptly.

14. Changes and severability

We may revise these terms by posting an updated version on this page. If any provision is held unenforceable, the remaining provisions will continue to apply.

15. Contact us

Questions about these terms can be submitted through our Contact page.