Last updated: 19 September 2026

Soraa Decors (“Soraa Decors”, “we”, “us” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose and protect personal information when you visit our website, place an order, contact us or otherwise interact with our services.

1. Information we collect

Depending on how you use our website, we may collect:

• Contact information: name, email address, phone number, billing address and delivery address.
• Order information: products purchased, order value, payment status, shipping details, returns and customer-service history.
• Payment information: payments are processed by authorised payment providers. We do not directly store complete card or banking credentials.
• Device and usage information: IP address, browser, device type, pages viewed, referring links, cookies and similar technologies.
• Communications: information you provide when contacting us, submitting a form or requesting support.

2. How we use information

We use personal information to process and deliver orders, provide customer support, manage returns and refunds, prevent fraud, improve our products and website, maintain records, comply with legal obligations and send marketing communications where permitted. You may unsubscribe from marketing messages at any time.

3. Cookies and analytics

We and our service providers may use essential, functional, performance and advertising cookies. Essential cookies support services such as checkout and account security. Other cookies help us understand website usage and improve marketing. You can control cookies through your browser and, where available, the website’s cookie preferences. Blocking certain cookies may affect website functionality.

4. How we share information

We may share information only as reasonably necessary with Shopify, payment processors, delivery and logistics partners, analytics and marketing providers, technology vendors, professional advisers, regulators or law-enforcement authorities. We may also disclose information in connection with a merger, sale or restructuring of the business. We do not sell personal information as a standalone business activity.

5. Data retention and security

We retain information for as long as necessary to fulfil the purposes described above, maintain business and tax records, resolve disputes and meet legal requirements. We use reasonable administrative and technical safeguards, but no online system can guarantee absolute security.

6. Your choices and rights

Subject to applicable law, you may ask to access, correct or delete certain personal information, withdraw consent where processing is based on consent, or opt out of marketing. We may need to verify your identity before completing a request. Some information may be retained where required by law or for legitimate business purposes.

7. Third-party services and international processing

Our website is hosted by Shopify and may use third-party services that process information in India or other countries. Those providers handle information under their own terms and privacy practices. Links to third-party websites are provided for convenience, and we are not responsible for their privacy practices.

8. Children’s privacy

Our website is not intended for children who cannot legally enter into a purchase contract. We do not knowingly collect personal information from children without appropriate authorisation.

9. Changes to this policy

We may update this Privacy Policy to reflect operational, legal or regulatory changes. The revised version will be posted on this page with an updated date.

10. Contact us

For privacy questions or requests, please use our Contact page.