Last updated: 19 September 2026

We carefully pack Soraa Decors products for delivery. This policy explains order processing, shipping estimates and what to do if a delivery issue occurs.

1. Order processing

Orders are generally prepared for dispatch within 1–3 business days after payment confirmation. Weekends, public holidays, sale periods, customised orders and unusually large orders may require additional time. If a significant delay is expected, we will try to contact you using the details provided with the order.

2. Delivery estimates

After dispatch, delivery within India generally takes approximately 5–10 business days, depending on the destination and courier service. Remote or restricted-service locations may take longer. Delivery dates are estimates, not guarantees, and may be affected by weather, transport disruption, local restrictions or other events outside our reasonable control.

3. Shipping charges

Any applicable shipping charge is shown at checkout before payment. Promotional free-shipping offers may be subject to minimum order values, locations, product exclusions or other conditions stated with the offer.

4. Address accuracy

Please provide a complete delivery address, landmark where helpful, postal code and reachable phone number. Contact us promptly if a correction is required. Once an order has been dispatched, an address change may not be possible. Additional courier or re-shipping charges caused by an incorrect or incomplete address, refusal of delivery or repeated failed delivery attempts may be payable by the customer.

5. Tracking

Where tracking is available, details are sent by email, SMS, WhatsApp or another contact method provided at checkout. Tracking updates can take time to appear after dispatch.

6. Inspection at delivery

Please inspect the outer package when it arrives. If it appears severely damaged, note this with the delivery partner where possible and photograph the package before opening it. For fragile products, we strongly recommend recording a clear unboxing video from the sealed package through the complete inspection of the item.

7. Damaged, missing or incorrect items

If an item arrives damaged, incomplete or different from what was ordered, contact us through our Contact page within 48 hours of delivery. Include the order number, photographs of the outer packaging and product, and an unboxing video where available. Keep the product and all packaging until we complete the review. Approved cases will be handled under our Refunds & Returns Policy.

8. Delayed or lost shipments

If tracking has not updated for an unusual period or the estimated delivery window has passed, please contact us. We will coordinate with the courier and provide an update. A replacement or refund for a confirmed lost shipment will be considered after the courier investigation is completed.

9. Delivery area

Orders can be delivered only to locations supported by our shipping partners. We may cancel and refund an order if the delivery address is not serviceable. Any international shipping availability, charges, customs duties and import taxes will be shown or communicated separately; unless stated otherwise, such duties and taxes are the recipient’s responsibility.

10. Contact us

For shipping assistance, use our Contact page and include your order number.